Contact IHLS For assistance, please call Shirley Paden at 618-656-3216 ext 419. You may also use this form to submit any comments or requests regarding the My IHLS Account site. Name Of Person Making Request: (required) Institution Name: (required) OCLC Symbol: Phone #: ()-Ext. (required) Fax #: ()- Email Address: (required) Questions/Comments: If you forgot your password, and would like it emailed to you, please check here. If you are a new user, and would like to request a user name and password, please check here. By clicking on submit, this form will be directed to the correct IHLS representative who will process your request/questions. You will receive a response soon.